Unplanned outage for Digital Banking service

Incident Report for Solaris

Resolved

Our monitoring identified a minor downtime which partially impacted our digital banking service primarily on below mentioned endpoints. The unplanned outage had resulted due to a change rollout which has now been fixed. The services have been restored and were monitored for some time after the fix was implemented and all operations were running within normal service levels.

Partner Impact : You may have received 5xx's while accessing the below provided API Endpoints:

/v1/persons/{person_id}/accounts/{account_id}
/v1/businesses/{business_id}/accounts/{id}
/v1/persons/{person_id}/accounts
/v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
/v1/accounts/{account_id}
/v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer
/v1/card_controls/lists
/v1/cards/{id}/activate
/v1/accounts/{account_id}/transfer_requests

Customer Impact Resolution: We do not expect any end user impact

API Reference Documentation: To understand more about the previously impacted endpoint/s please read the following public documentation: https://docs.solarisbank.com/core/api/v1/#6f8mOLcm-introduction

This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Posted May 18, 2022 - 18:41 CEST

This incident affected: Digital Banking.