All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at incidents@solarisbank.de.

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, 24th of July 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de

Posted on Jan 17, 11:32 CET
On Sunday, 23rd of October 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de

Posted on Jan 17, 11:33 CET
Past Incidents
May 29, 2022

No incidents reported today.

May 28, 2022

No incidents reported.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 CEST
Scheduled - On Sunday, 22nd of May 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de

Jan 17, 11:31 CET
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - Our monitoring identified a minor downtime which partially impacted our digital banking service primarily on below mentioned endpoints. The unplanned outage had resulted due to a change rollout which has now been fixed. The services have been restored and were monitored for some time after the fix was implemented and all operations were running within normal service levels.

Partner Impact : You may have received 5xx's while accessing the below provided API Endpoints:

/v1/persons/{person_id}/accounts/{account_id}
/v1/businesses/{business_id}/accounts/{id}
/v1/persons/{person_id}/accounts
/v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
/v1/accounts/{account_id}
/v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer
/v1/card_controls/lists
/v1/cards/{id}/activate
/v1/accounts/{account_id}/transfer_requests

Customer Impact Resolution: We do not expect any end user impact

API Reference Documentation: To understand more about the previously impacted endpoint/s please read the following public documentation: https://docs.solarisbank.com/core/api/v1/#6f8mOLcm-introduction

This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

May 18, 18:41 CEST
May 17, 2022
Resolved - This incident has been resolved.
May 17, 17:40 CEST
Identified - Without advance notice or documentation, German Handelsregister released a major platform update which disrupted our provider’s connection.
Our provider is working on restoring the full functionality and while the access to the data via API has been restored, the restoration of document orders from the German Handelsregister remains in progress.
At the same time downloading documents from the Dutch commercial registry also experienced technical issue and was deactivated by the provider until a fix for the root cause is implemented.
We are closely monitoring the situation and will update the status page once the full functionality has been restored.

Apr 28, 17:23 CEST
Update - We are working on this degraded performance issue actively with our provider.
Apr 27, 18:35 CEST
Update - We are still working in with the provider in order to mitigate the impact.
Apr 27, 15:56 CEST
Investigating - Summary: The root cause that is causing an unplanned degraded performance for Business KYC has been identified to be related to a third party provider outage due to unannounced platform changes in the German and Dutch commercial registries. We are working in collaboration with the provider in order to mitigate the impact.

Partner Impact: Automated document retrieval is not possible for DE & NL legal forms.
This means all our BKYC partners experience delays on onboardings as BKYC Operations team have to manually fetch those documents.

Apr 27, 11:01 CEST
May 16, 2022
Resolved - We had experienced issues with the business identification service on 16th May. The unplanned outage had resulted due to a change rollout which has now been fixed. The services have been restored and was monitored for some time after the fix was implemented and all operations were running within normal service levels.

Partner Impact Resolution: Partner would have received errors while accessing the below provided API Endpoints

- GET /v1/businesses/identifications
- GET /v1/businesses/{business_id}/identifications
- POST /v1/businesses/{business_id}/identifications
- GET /v1/businesses/{business_id}/identifications/{business_identification_id}
- POST /v1/businesses/{business_id}/identifications/{business_identification_id}/legal_identification/questions/{question_id}/answers
- GET /v1/businesses/{business_id}/identifications/{business_identification_id}/legal_identification/questions

Customer Impact Resolution: Customers no longer perform business identification, list all the business identifications of a particular partner, fetch the details of a specific business identification, retrieve the array of question objects, where each object contains information about the question and answer & add answers to the questions, that the business is required to answer, in order to successfully proceed the business identification.

API Reference Documentation: To understand more about the previously impacted endpoint/s please read the following public documentation:
https://docs.solarisbank.com/core/api/v1/#6gdcSA7i-get-retrieve-all-identifications-for-a-partner

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

May 16, 15:43 CEST
May 15, 2022

No incidents reported.