All Systems Operational

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime ? Operational
90 days ago
99.97 % uptime
Today
Digital Banking ? Operational
Cards ? Operational
Consumer Loan ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 CEST
Scheduled - We want to give you a heads up of an upcoming production downtime on Thursday 15th August 2019.

What are we doing?

To improve our performance, we will be performing patch maintenance on our production environment.​

What will be affected?

Production environment will be unavailable for one hour.

If you have questions please reach out to partner.experience@solarisbank.de
Aug 7, 17:26 CEST
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Completed - The scheduled maintenance has been completed.
Aug 10, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:01 CEST
Scheduled - As informed. We want to give you a heads up of an upcoming production downtime on Saturday 10th August 2019.

What are we doing?

We are switching to a new cluster on production.

When is this downtime?
Saturday 10.08.2019: 08:00 - 13:00 will last 5 hours.

Why are we doing this?
To improve the performance of our systems and make it more stable.

What does this mean for your business?
Below services will be affected: All calls will fail and get exception i.e 500.

Identity: All actions related to persons and businesses, including person and business creation will fail.

Digital Banking and vIBan services: User will have limited access to the app, transaction status, reservations, bookings, webhooks will fail.

Escrow and BCF services: Settlements will not be exercised. Bookings will be unreachable.

Lending: Loan creation is not possible. SDDs or CTS will be affected
Aug 8, 10:07 CEST
Aug 9, 2019
Resolved - This incident has been resolved.
Aug 9, 16:32 CEST
Update - We are continuing to investigate this issue.
Aug 9, 16:32 CEST
Investigating - Hello! Currently we are experiencing an issue with the following:
- PATCH account (update account)
- POST account (retail_customer create)
• POST tax_identifications (not async)
• POST business_tax_identifications (not async)
• PATCH account_internal (not async)
We are investigating and will keep you informed!
Aug 9, 15:53 CEST
Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019
Resolved - This incident has been resolved.
Aug 6, 10:11 CEST
Update - We are continuing to investigate this issue.
Aug 6, 10:11 CEST
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Aug 6, 09:52 CEST