All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at techsupport@solarisbank.de

API Uptime ? Operational
90 days ago
100.0 % uptime
Today
Digital Banking ? Operational
Cards ? Operational
Consumer Lending ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Person Identification ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 19, 2021

No incidents reported today.

Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 CEST
Scheduled - We want to make you aware that on 17.06.2021 at 22:00 CET our technical infra structure provider is undergoing a planned maintenance. This might affect connectivity with our on-premise data center. Hence, intermittent performance issues on our services are expected.

For further inquiries on this, feel free to reach us out at techsupport@solarisbank.de
Jun 11, 09:14 CEST
Jun 17, 2021
Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - And we're back on track! As a result of the implemented fix following cases are resolved:
- Cards service is working again as expected
Thank you for your patience. If we can assist you with anything in relations to this incident, feel free to reach out to techsupport@solarisbank.de.
Jun 15, 12:06 CEST
Investigating - We are experiencing a degraded performance for our Cards service and will update you as soon as we have more clarity.

We apologize for the inconvenience.

Should you wish to reach out to us in the meantime, please email us at techsupport@solarisbank.de.
Jun 15, 10:31 CEST
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 09:16 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 09:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:16 CEST
Scheduled - Dear Partner,

We have been experiencing persisting issues with card operations on sandbox. A solution has been identified and a fix is being implemented over the weekend.

For the fix to take place all card operations on sandbox are suspended and will not be available to partners.

We apologise for the inconvenience and will keep you updated on the resolution status. Our target is to have the environment up and running for you again this Monday June 14.
Jun 11, 18:15 CEST
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - We like to inform you that we successfully migrated all accounts to our in-house core banking system.

All outstanding transactions have been processed. We are fully back into normal operations.
Jun 12, 18:05 CEST
Update - Migration still on track, slightly beyond the schedule but having no issues so far.
Jun 12, 11:49 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 09:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:15 CEST
Scheduled - Please be informed that migration is still in progress
Jun 12, 09:14 CEST
Completed - The scheduled maintenance has been completed.
Jun 12, 06:35 CEST
Update - This migration is still in progress. We will provide update to you again tomorrow at 10:00
Jun 11, 18:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:35 CEST
Scheduled - We are about to kick start the planned core banking migration. We expect no downtimes and are closely monitoring.

Updates will be communicated as we progress.

If you have any inquiries, please reach out to techsupport@solarisbank.de.
Jun 11, 13:33 CEST
Jun 11, 2021
Resolved - The connectivity issue has been resolved. All services are back on track.

Thank you for your patience. If we can assist you with anything in relations to this incident, feel free to reach out to techsupport@solarisbank.de.
Jun 11, 02:02 CEST
Identified - After a thorough investigation, we have identified the root cause of the connectivity issue and currently working on a fix.
Meanwhile, should you wish to reach out to us in case of any additional questions, please email us at techsupport@solarisbank.de.
Jun 11, 01:37 CEST
Update - Our API is not working as expected as we are experiencing connectivity issue inside our core infrastructure. We're are still investigating the issue and will update you as soon as we have more clarity. We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at techsupport@solarisbank.de.
Jun 11, 00:02 CEST
Investigating - Our API is not working as expected as we are experiencing connectivity issue inside our core infrastructure. We're already investigating the issue and will update you as soon as we have more clarity.
We apologize for the inconvenience.
Should you wish to reach out to us in the meantime, please email us at techsupport@solarisbank.de.
Jun 10, 23:20 CEST
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 02:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 02:30 CEST
Scheduled - Dear partner,

We want to make you aware that as a part of an internal migration process on Monday (07/06/2021) at 2:30 AM CET, there will be a scheduled down time for approximately 10 minutes.

During the maintenance window, writing and reading on Account, Transactions, Postings and Reservations endpoints will be affected. Transactions initiated just before the deployment might suffer delay in settlement. All the services will be restored and function as normal after the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please reach us out at technicalsupport@solarisbank.de
May 27, 02:30 CEST
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.