All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at techsupport@solarisbank.de.

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident is now resolved. All of our lending services and endpoints are active and operational.
Let us know in case you have any exceptions to report at techsupport@solarisbank.de
Sep 17, 15:28 CEST
Update - Our lending services are back to normal operations. All requests to our lending endpoints should function normally. We are still however monitoring this on our side. We will keep you updated.

Let us know in case you have questions at techsupport@solarisbank.de
Sep 17, 15:10 CEST
Monitoring - A fix was implemented on our provider side to scale up the services. This has drastically brought down the 5xx's on our side. we are still monitoring the services and will keep you updated.
Sep 17, 14:04 CEST
Update - Further investigations with our lending platform provider have revealed that all of the lending services are impacted. We are still working with them to restore services and will keep you updated.

Feel free to reach us at techsupport@soalrisbank.de
Sep 17, 13:15 CEST
Update - We are still working with our provider to resolve this issue.
In the meantime feel free to share your concerns at techsupport@solarisbank.de
Sep 17, 12:46 CEST
Investigating - We have been informed about latency issues on our core loan service provider side, which might result in 5xx's due to response time delays for the incoming requests on our lending services. This means that currently our consumer credit line service users will not be able to access their loan installment plans or post new loans on our side.

We are currently in communication with our service provider to restore the loan services to normal. We apologies for the inconvenience caused and feel free to reach out to us for more questions at techsupport@solarisbank.de.
Sep 17, 08:35 CEST
Sep 16, 2021
Resolved - The issue has now been mitigated. In its duration you might have experienced 4xx responses on GET call to our "/v1/persons/{person_id}/accounts/{account_id}" endpoint. The service is now operational as normal.

Let us know in case you have further questions in this regard at techsupport@soalrisbank.de
Sep 16, 15:28 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 15:09 CEST
Investigating - We are currently facing issues on our person account information endpoint "/v1/persons/{person_id}/accounts/{account_id}" for GET calls only. We have identified the issue and are working to restore it to normal.

Apology for the inconvenience that it might have caused. Feel free to reach us out for more questions at techsupport@soalrisbank.de
Sep 16, 14:53 CEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.