All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at techsupport@solarisbank.de

API Uptime ? Operational
90 days ago
99.99 % uptime
Today
Digital Banking ? Operational
Cards ? Operational
Consumer Lending ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Person Identification ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 18:08 CEST
Update - We are continuing to investigate this issue.
Apr 9, 18:03 CEST
Investigating - We are informed by Bundesbank of delayed processing of SEPA transactions. We are currently unable to provide any concrete information, but we are awaiting further details from them and will inform you as soon as possible.
Apr 9, 18:03 CEST
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - Incident has been resolved. Person identification is running again fully operational.
Apr 6, 01:06 CEST
Monitoring - We fixed the issue and restarted the service. Now monitoring if all works as expected.
Apr 6, 00:57 CEST
Update - The outage is concerning Bank Ident onboardings and we are still working on a solution.
Apr 6, 00:08 CEST
Identified - We are experiencing an partial outage of the person identification service. We have identified the issue and working on a solution.

Apologies for any inconvenience.

Solarisbank
Apr 5, 22:57 CEST
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021
Resolved - Queue successfully processed and bookings are in sync again.
Apr 3, 22:28 CEST
Identified - We are experiencing degraded performance on bookings. We are working on it and will keep you updated.

Apologies for any inconvenience.

Solarisbank.
Apr 1, 20:21 CEST
Apr 2, 2021

No incidents reported.

Apr 1, 2021
Mar 31, 2021

No incidents reported.

Mar 30, 2021
Resolved - The fix has been implemented and reversal transactions have been processed on affected customer accounts.
Mar 30, 13:39 CEST
Identified - We identified the duplicated bookings and we will reach to the affected partners individually.
Mar 29, 18:46 CEST
Investigating - We are experiencing double bookings. Issue is found and the respective team is working on resolving it.
Mar 29, 17:55 CEST
Mar 29, 2021
Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.