Investigating - We are experiencing degraded performance on bookings.
Jun 4, 09:59 CEST

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime ? Operational
90 days ago
99.93 % uptime
Today
Digital Banking Degraded Performance
Cards ? Operational
Consumer Lending ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Person Identification ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Core Banking Maintenance Jun 6, 08:00-13:00 CEST
We want to give you a heads up of an upcoming core banking maintenance. It will take place on Saturday, 06.06.2020 from 08:00 am until 13:00 pm.
During this maintenance window, on the API's, transactions will be accepted but will be only processed after maintenance has concluded (internal, clearing, partner exchange, SEPA transactions). Further, tax identification creation for persons will not be possible. No further impact is expected.
Thank you for your understanding.
Posted on Jun 2, 13:59 CEST
Core Banking Maintenance Jun 13, 08:00-13:00 CEST
We want to give you a heads up of an upcoming core banking maintenance. It will take place on Saturday, 13.06.2020 from 08:00 am until 13:00 pm.
During this maintenance window, on the API's, transactions will be accepted but will be only processed after maintenance has concluded (internal, clearing, partner exchange, SEPA transactions). Further, tax identification creation for persons will not be possible. No further impact is expected.
Thank you for your understanding.
Posted on Jun 2, 14:59 CEST
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020
Completed - The scheduled maintenance has been completed.
Jun 4, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:01 CEST
Scheduled - We want to give you a heads up of an upcoming card product maintenance. It will take place on Thursday, 04.06.2020 from 07:00 am until 8:00am.
During this maintenance window, card transactions will not be disrupted, however, the below services will not be available.
->Card creation
->Set card limits
->Block/unblock card
->Add card to Google
->Retrieve Virtual Card details
->Receive any Card webhooks
Thank you for your understanding.
May 20, 09:15 CEST
Jun 3, 2020
Resolved - This incident has been resolved.
Jun 3, 18:33 CEST
Investigating - We are experiencing degraded performance on bookings.
Jun 2, 13:21 CEST
Completed - The scheduled maintenance has been completed.
Jun 3, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:01 CEST
Scheduled - We want to give you a heads up of an upcoming maintenance on sandbox environment. It will take place on Wednesday, 03.06.2020 from 08:00 am until 13:00 pm. During this maintenance window, on the API's, transactions will be accepted but will be only processed after maintenance has concluded (internal, clearing, partner exchange, SEPA transactions). Further, tax identification creation for persons will not be possible. No further impact is expected.
Thank you for your understanding.
Jun 2, 14:17 CEST
Jun 2, 2020
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Resolved - And we're back on track! Our Cards API is running smoothly again. Thank you for your patience.

If we can assist you with anything in relations to this incident, feel free to reach our support at support@solarisbank.de.
May 28, 10:42 CEST
Investigating - Our Cards API is not performing as we'd planned. But we're already taking a look into it and will update you as soon as possible.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
May 28, 10:31 CEST
Completed - The scheduled maintenance has been completed.
May 28, 07:36 CEST
Update - The scheduled maintenance has been completed.
May 28, 07:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:01 CEST
Scheduled - We want to give you a heads up of an upcoming card product maintenance. It will take place on Thursday, 28.05.2020 from 07:00 am until 8:00am.
During this maintenance window, card transactions will not be disrupted, however the below services will not be available.
->Card creation
->Set card limits
->Block/unblock card
->Add card to Google
->Retrieve Virtual Card details
->Receive any Card webhooks
Thank you for your understanding.
May 20, 08:55 CEST
Resolved - this incident was resolved at 18:00 on 27-05-2020.
May 28, 07:10 CEST
Investigating - this incident was resolved at 18:00 on 27-05-2020.
May 27, 18:00 CEST
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 08:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 CEST
Scheduled - We want to give you a heads up of an upcoming card product maintenance on sandbox environment. It will take place on Wednesday, 27.05.2020 from 08.00 am until 09:00am.
During this maintenance window, card transactions will not be disrupted, however the below services will not be available.
->Card creation
->Set card limits
->Block/unblock card
->Add card to Google
->Retrieve Virtual Card details
->Receive any Card webhooks
Thank you for your understanding.
May 20, 09:06 CEST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.