All Systems Operational

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime ? Operational
90 days ago
99.95 % uptime
Today
Digital Banking ? Operational
Cards ? Operational
Consumer Loan ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Sep 15, 22:27 CEST
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Sep 15, 22:26 CEST
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Sep 15, 22:26 CEST
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Sep 15, 22:24 CEST
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Sep 15, 22:25 CEST
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Sep 15, 22:23 CEST
Resolved - And we're back on track! Our Cards API is running smoothly again. Thank you for your patience.

If we can assist you with anything in relations to this incident, feel free to reach our support at support@solarisbank.de.
Sep 15, 22:25 CEST
Investigating - Our Cards API is not performing as we'd planned. But we're already taking a look into it and will update you as soon as possible.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Sep 15, 22:24 CEST
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Sep 15, 22:24 CEST
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Sep 15, 22:23 CEST
Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:00 CEST
Scheduled - The Core Banking system has a scheduled maintenance during this time. Account creation and loan creation will be affected. All other actions will be held in queue, then processed, after maintenance end.
Sep 3, 10:29 CEST
Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 14:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 14:11 CEST
Investigating - We are currently investigating this issue.
Sep 13, 13:45 CEST
Identified - Hi Team, idnow is currently down. We are working on it and will keep you posted.
Sep 13, 12:33 CEST
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.