All Systems Operational

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at partner-support@solarisbank.de

API Uptime   ? Operational
90 days ago
99.99 % uptime
Today
Digital Banking   ? Operational
Cards   ? Operational
Consumer Loan   ? Operational
SME Lending   ? Operational
Payments & Escrow   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017
Yesterday night we experienced an issue with an external provider for our videoident service resulting in failing identifications.
This issue has been resolved by 11:30 CET this morning.

We apologize for any inconvenience this may has caused. Should you still recognize unexpected responses please get in touch with your us.
Dec 15, 14:34 CET
Dec 14, 2017

No incidents reported.

Dec 13, 2017
Resolved - We’ve resolved the issue on connectivity and everything is back to normal again.
Dec 13, 03:20 CET
Investigating - Sorry! We’re experiencing some issues with the performance of our general connectivity.

We’re investigating this and will update you as soon as have resolved it.
Dec 13, 03:19 CET
Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Completed - The scheduled maintenance has been completed.
Dec 7, 09:38 CET
Scheduled - To improve our stability and prepare for new functions we will be performing an update to our core banking system.

Production:
When: Wednesday, 06.12.2017 from 05:00 am - 08:00 am CET
Subject: Production environment will be unavailable and requests will time-out
Why: Scheduled regular update for new services and improvements

We apologize for any inconvenience. If you have further questions, please reach out to us at partner-support@solarisbank.de
Dec 1, 14:02 CET
Resolved - We’ve resolved the issue on connectivity and everything is back to normal again.
Dec 7, 03:21 CET
Investigating - Sorry! We’re experiencing some issues with the performance of our general connectivity.

We’re investigating this and will update you as soon as have resolved it.
Dec 7, 03:17 CET
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - We’ve resolved the issue on connectivity and everything is back to normal again.
Dec 5, 14:47 CET
Investigating - Sorry! We’re experiencing some issues with the performance of our Consumer Lending product.

We’re investigating this and will update you as soon as have resolved it.
Dec 5, 14:38 CET
Dec 4, 2017
Completed - The scheduled maintenance has been completed.
Dec 4, 09:20 CET
Scheduled - To improve our stability and prepare for new functions we will be performing an update to our core banking system.

Sandbox:
When: Monday, 04.12.2017 from 06:00 am - 09:00 am CET
Subject: Sandbox environment will be unavailable and requests will time-out
Why: Scheduled regular update for new services and improvements

We apologize for any inconvenience. If you have further questions, please reach out to us at partner-support@solarisbank.de
Dec 1, 14:01 CET
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.