All Systems Operational

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime   ? Operational
90 days ago
99.96 % uptime
Today
Digital Banking   ? Operational
Cards   ? Operational
Consumer Loan   ? Operational
SME Lending   ? Operational
Payments & Escrow   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Resolved - We now consider this incident resolved.
Dec 13, 21:15 CET
Monitoring - Our Payments API service is now restored and fully functioning. We will be monitoring the service for another 30 minutes before closing the incident.
Dec 13, 20:37 CET
Identified - In order to restore a corrupted database, we have now turned off our Payments API service. This outage will last 60 minutes, at the end of which we will provide further updates.
Dec 13, 19:37 CET
Update - We keep investigating the root cause of this downgraded performance. The impact on payments themselves is minimal and translates into occasional timeouts. We will post another update in 30 minutes.
Dec 13, 19:30 CET
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 13, 18:56 CET
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 13, 20:37 CET
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 13, 19:35 CET
Dec 12, 2018
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 12, 12:39 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 12, 12:37 CET
Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 8, 10:07 CET
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 8, 09:57 CET
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 8, 10:04 CET
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 8, 09:53 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 8, 10:03 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 8, 09:53 CET
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 5, 15:48 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 5, 15:28 CET
Dec 4, 2018
Resolved - The incident is now resolved.
Dec 4, 16:23 CET
Monitoring - Our Digital Banking service is back up and works normally across the board. We'll keep monitoring for the next 30 minutes before resolving this incident.
Dec 4, 16:09 CET
Update - Our Digital Banking endpoints are now unavailable while we pursue our efforts to bring our API endpoints back up. We will update this incident in 30 minutes.
Dec 4, 15:44 CET
Update - Most of our Digital Banking endpoints are up again but the performance of transaction processing is still degraded. We keep investigating the issue and will provide an update in 30 min.
Dec 4, 15:24 CET
Investigating - Our Digital Banking endpoints are currently responding with 5xx. We are investigating the issue and will provide updates in 30 minutes.
Dec 4, 15:06 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 4, 16:10 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 4, 16:05 CET
Resolved - And we're back on track! Our Cards API is running smoothly again. Thank you for your patience.

If we can assist you with anything in relations to this incident, feel free to reach our support at partner-support@solarisbank.de
Dec 4, 16:06 CET
Investigating - Our Cards API is not performing as we'd planned. But we're already taking a look into it and will update you as soon as possible.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 4, 14:46 CET
Resolved - Our Loans API is back in business. The issue at hand was addressed successfully.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 4, 16:02 CET
Investigating - We've detected an issue affecting the performance of our Lending API. We're already investigating and will keep you posted.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 4, 15:31 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Dec 4, 15:11 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Dec 4, 15:07 CET
Resolved - The issue has successfully been solved and the booking are back to normal performance.
Dec 4, 14:44 CET
Identified - We are currently experiencing an issue with the performance and velocity of bookings. Our teams have already found the root cause and are working to bring the service back to normal performance.

In case of questions, please feel free to reach us at support@solarisbank.de.
Dec 4, 12:03 CET
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.