Partially Degraded Service

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime ? Operational
90 days ago
99.97 % uptime
Today
Digital Banking ? Degraded Performance
Cards ? Operational
Consumer Lending ? Operational
SME Lending ? Operational
Payments & Escrow ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Maintenance on Sandbox environment Nov 20, 08:00-17:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 11:54 CET
Scheduled - Sandbox will be down during the maintenance.
Oct 31, 11:54 CET
Past Incidents
Nov 14, 2019
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 14, 17:13 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 14, 17:13 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 14, 17:08 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 14, 16:53 CET
Resolved - This incident has been resolved.
Nov 14, 11:34 CET
Update - We are continuing to monitor for any further issues.
Nov 14, 10:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 10:02 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 14, 09:35 CET
Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 13, 17:36 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 CET
Scheduled - We want to give you a heads up of an upcoming production downtime on November 13th 2019.


What are we doing?

To further improve our performance, we will be performing a patch maintenance on our production environment.​


What will be affected?

As standard procedure, the production environment will be unavailable for two hours.


If you have questions please reach out to support@solarisbank.de
Nov 5, 16:06 CET
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Nov 13, 09:57 CET
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 13, 09:55 CET
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 13, 09:57 CET
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 13, 09:55 CET
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Nov 13, 09:57 CET
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 13, 09:55 CET
Resolved - And we're back on track! Our Cards API is running smoothly again. Thank you for your patience.

If we can assist you with anything in relations to this incident, feel free to reach our support at support@solarisbank.de.
Nov 13, 09:56 CET
Investigating - Our Cards API is not performing as we'd planned. But we're already taking a look into it and will update you as soon as possible.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 13, 09:54 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 13, 09:56 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 13, 09:55 CET
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019
Completed - The scheduled maintenance has been completed.
Nov 10, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 CET
Scheduled - On the weekend we will conduct core banking maintenance. On the API’s, transactions will be accepted but only processed after maintenance has concluded (internal bookings as well as SEPA transactions). Further, tax identification creation for persons will not be possible. No further impact is expected.
Thank you for your understanding, if you have any questions please contact: support@solarisbank.de
Nov 6, 17:08 CET
Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:01 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 12:03 CET
Scheduled - Sandbox will be down during the maintenance.
Oct 31, 12:02 CET
Nov 7, 2019
Resolved - This incident has been resolved.
Nov 7, 17:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 17:35 CET
Update - We are continuing to investigate this issue.
Nov 7, 17:09 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 7, 17:09 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 7, 17:07 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 7, 17:00 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 7, 16:52 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 7, 16:49 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Nov 7, 16:47 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Nov 7, 16:47 CET
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019
Completed - The scheduled maintenance has been completed.
Nov 3, 19:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 08:30 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 20:47 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 15:12 CEST
Scheduled - In our continuous efforts to improve the robustness and scalability of our banking service, we will have a version upgrade of our core banking system on Sunday.
Oct 22, 16:47 CEST
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.