In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 CEST
Scheduled - On Thursday, 28th of October 20:00, for up to 6 hours, we will be undergoing scheduled maintenance of Partner Jira Service Desk and Confluence. During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams. Please submit all requests after the maintenance time. Optionally, you can send your requests during the maintenance window via email and these will be processed after the scheduled work is completed: support@solarisbank.de or incidents@solarisbank.de. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline.

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at techsupport@solarisbank.de.

Other ? Under Maintenance
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 28, 2021

Unresolved incident: Partner Jira & Confluence Maintenance 28.10.2021.

Oct 27, 2021

No incidents reported.

Oct 26, 2021
Resolved - We can now confirm that we do not see any error reports on the endpoint.The incident is mitigated.
Feel free to reach us out at incidents@solarisbank.de.
Oct 26, 19:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 17:42 CEST
Investigating - Minor issues were reported during the monitoring of the fix.
We are still checking this further with our provider.
Oct 26, 17:20 CEST
Monitoring - The degraded performance issue seems to have been restored to normal operational strength.
We are still monitoring the situation and will keep you posted.
Oct 26, 16:42 CEST
Investigating - One of our identification providers is experiencing degraded performance. This might result in 5xx's returns on below endpoint for our identification services.

- PATCH /v1/persons/{person_id}/identifications/{id}/request

We are working closely with our provider to have this mitigated as soon as possible. For concerns and questions feel free to reach us out at incidents@solarisbank.de
Oct 26, 16:34 CEST
Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - This incident has been resolved, we do not see any more downtimes on the service
Oct 18, 13:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 13:34 CEST
Identified - The identity provider has an incident which is currently being mitigated. We are closely monitoring the status of this
Oct 18, 13:20 CEST
Investigating - We’re experiencing degraded performance on our Identity (person-ident) API. We're already actively working on resolving this and will keep you updated.

We apologize for the inconvenience.

Should you wish to reach out to us in the meantime, please email us at incidents@solarisbank.de.
Oct 18, 13:11 CEST
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 CEST
Scheduled - On Sunday, 17th of October 2021 at 02:00, for up to 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at techsupport@solarisbank.de or support@solarisbank.de
Oct 12, 18:18 CEST
Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 CEST
Scheduled - On Wednesday, 13 of October 20:00, for up to 6 hours, we will be undergoing scheduled maintenance of Partner Jira Service Desk and Confluence. During the maintenance it may not be possible to raise new tickets or access existing tickets with our support teams. Please submit all requests after the maintenance time. Optionally, you can send your requests during the maintenance window via email and these will be processed after the scheduled work is completed: support@solarisbank.de or techsupport@solarisbank.de. In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline
Oct 5, 18:53 CEST