All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at techsupport@solarisbank.de.

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 16:28 CEST
Update - SCHUFA has now fixed the issue on their side. All the services are now operational as normal.
Let us know in case you have questions in this regard at techsupport@solarisbank.de
Jul 26, 16:28 CEST
Investigating - We are currently experiencing service unavailability of SCHFUA which impacts the following products and services:

• Lending: Customer onboarding for consumer lending and overdrafts
• Digital Banking: Customer onboarding for decoupled cards
• Identity: Customer onboarding with bankident

We are already in touch with SCHUFA and will keep you updated. Feel free to reach out to us via techsupport@solarisbank.de in case of further questions.
Jul 26, 16:00 CEST
Resolved - This incident has been resolved. All unsent booking webhooks have been processed. We apologize for any inconveniences caused. In case of further questions please reach out to techsupport@solarisbank.de.
Jul 26, 10:14 CEST
Update - Update: Due to the downtime we identified a backlog of unsent booking webhooks which will be processed in the next 15 minutes.
Jul 26, 10:10 CEST
Identified - We are currently investigating an issue with our booking API. We experienced a downtime of our booking service from 09:33 - 09:48. This issue is mitigated. Currently we are investigating a potential issue with our booking webhooks being delayed. This might affect your customers receiving booking notifications. We will update you once we have further details. In case of further questions please reach out to techsupport@solarisbank.de.
Jul 26, 10:02 CEST
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:01 CEST
Scheduled - We would like to announce that on Sunday 18.07.2021 from 2 am to 7 am SCHUFA has a standard maintenance window. During this timeframe, endpoints concerning the following products and services might experience a downtime:

• Lending: Customer onboarding for consumer lending and overdrafts
• Digital Banking: Customer onboarding for decoupled cards

We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at techsupport@solarisbank.de.

Thanks.
Jul 15, 13:26 CEST
Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.