Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 21:38 CEST
Investigating - We are experiencing issues on our digital banking platform. Currently, person data changes, account blocks, and loan creations are not possible. We’re actively working on resolving these issues and will keep you updated
Apr 7, 14:37 CEST

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at support@solarisbank.de

API Uptime ? Operational
90 days ago
99.94 % uptime
Today
Digital Banking ? Degraded Performance
Cards ? Operational
Consumer Lending ? Degraded Performance
SME Lending ? Degraded Performance
Payments & Escrow ? Degraded Performance
Person Identification ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 6, 2020
Resolved - Incident on Business Lending resolved.

We’ve resolved the issue on Business Lending and everything is back to normal again. Should you have any further issues releated to this incident, please contact us at support@solarisbank.de.
Apr 6, 11:17 CEST
Investigating - We’re experiencing some issues with Business Lending performance. We are working to bring it back to normal.

Once we have an update, we inform you right away. If you have any questions to this incident, please contact us at support@solarisbank.de.
Apr 6, 10:42 CEST
Resolved - Incident on Business Lending resolved.

We’ve resolved the issue on Business Lending and everything is back to normal again. Should you have any further issues releated to this incident, please contact us at support@solarisbank.de.
Apr 6, 11:17 CEST
Investigating - We’re experiencing some issues with Business Lending performance. We are working to bring it back to normal.

Once we have an update, we inform you right away. If you have any questions to this incident, please contact us at support@solarisbank.de.
Apr 6, 10:42 CEST
Resolved - Our Loans API is back in business. The issue at hand was addressed successfully.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Apr 6, 11:04 CEST
Investigating - We've detected an issue affecting the performance of our Lending API. We're already investigating and will keep you posted.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Apr 6, 10:40 CEST
Resolved - Incident on Business Lending resolved.

We’ve resolved the issue on Business Lending and everything is back to normal again. Should you have any further issues releated to this incident, please contact us at support@solarisbank.de.
Apr 6, 08:21 CEST
Investigating - We’re experiencing some issues with Business Lending performance. We are working to bring it back to normal.

Once we have an update, we inform you right away. If you have any questions to this incident, please contact us at support@solarisbank.de.
Apr 6, 08:19 CEST
Resolved - Incident on Business Lending resolved.

We’ve resolved the issue on Business Lending and everything is back to normal again. Should you have any further issues releated to this incident, please contact us at support@solarisbank.de.
Apr 6, 08:21 CEST
Investigating - We’re experiencing some issues with Business Lending performance. We are working to bring it back to normal.

Once we have an update, we inform you right away. If you have any questions to this incident, please contact us at support@solarisbank.de.
Apr 6, 08:19 CEST
Resolved - Our Loans API is back in business. The issue at hand was addressed successfully.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Apr 6, 08:19 CEST
Investigating - We've detected an issue affecting the performance of our Lending API. We're already investigating and will keep you posted.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Apr 6, 08:16 CEST
Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 CEST
Scheduled - Our hosting provider will be performing an emergency network maintenance from 20:00 until 23:00 CEST on our data-center to replace a malfunctioning central network switch. Short interruptions are expected.
Apr 2, 19:50 CEST
Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 31, 08:22 CEST
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 31, 08:19 CEST
Mar 30, 2020
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 30, 11:03 CEST
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 30, 11:02 CEST
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Mar 30, 11:00 CEST
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 30, 11:00 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 25, 18:56 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 25, 18:55 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 25, 18:40 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 25, 18:36 CET
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 25, 18:39 CET
Investigating - We’re experiencing issues with the performance of our Payments API. We're already actively working on resolving them and will keep you updated shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 25, 18:38 CET
Resolved - The incident affecting our Digital Banking API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at support@solarisbank.de.
Mar 25, 18:33 CET
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at support@solarisbank.de.
Mar 25, 18:14 CET