All Systems Operational

About This Site

At solarisBank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at partner-support@solarisbank.de

API Uptime   ? Operational
90 days ago
99.99 % uptime
Today
Digital Banking   ? Operational
Cards   ? Operational
Consumer Loan   ? Operational
SME Lending   ? Operational
Payments & Escrow   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Update Jul 31, 07:00-09:00 CEST
In order to improve future scalability we will be performing an update to our database. During that time some products might be unavailable.
The time-span has been chosen with considerable reserves.

We apologize for any inconvenience. If you have further questions, please reach out to us at partner-support@solarisbank.de
Posted on Jul 17, 12:47 CEST
Past Incidents
Jul 19, 2018
Resolved - And we're back on track! Our Cards API is running smoothly again. Thank you for your patience

If we can assist you with anything in relations to this incident, feel free to reach our support at partner-support@solarisbank.de
Jul 19, 11:27 CEST
Investigating - Our Cards API is not performing as we'd hoped. But we're already taking a look into it and will update you as soon as possible.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Jul 19, 11:17 CEST
Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - Our partner resolved the issues and everything should be back to normal speed.
Jul 17, 22:03 CEST
Identified - Due to connectivity issues of our mobile network services we unfortunately can't deliver SMS as quickly as usual. We're sorry for the inconvenience and give our best to be back on track in a short notice.
Jul 17, 21:41 CEST
Resolved - We're happy to report that we're no longer experiencing service interruptions.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Jul 17, 00:10 CEST
Investigating - Oops. We're experiencing service interruptions. We're already working on resolving the situation and will keep you posted shortly.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Jul 17, 00:06 CEST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018
Completed - The scheduled maintenance has been completed.
Jul 7, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 10:00 CEST
Scheduled - To improve the security of our system we will be performing an update to our systems. During that time short interruption might occur.

We apologize for any inconvenience. If you have further questions, please reach out to us at partner-support@solarisbank.de
Jul 2, 10:53 CEST
Resolved - The incident affecting our Payments API was resolved. Our service is back on track and working like a charm.

If we can assist you with anything in relations to this incident, let us know at partner-support@solarisbank.de
Jul 7, 06:47 CEST
Investigating - We’re experiencing issues with the performance of our Digital Banking API. We're already actively working on resolving them and will keep you updated.

We apologize for the inconvenience. Should you wish to reach out to us in the meantime, please email us at partner-support@solarisbank.de
Jul 7, 06:47 CEST
Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.