All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at incidents@solarisbank.de.

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Planned Partial Outage Maintenance of our GET endpoints API Services has been scheduled on 13.12.2021 at 23:00-23:30 CET on Production environment in order to improve the quality of service.

Expected Partner Impact:
• Temporary unavailability on GET endpoint (List below):
• short delays in API response time and a brief periods of HTTP 500 responses is expected.
• Balance or bookings retrieval (including generation of account statements)
• Initiation of payments (SCT, SDD), including reservations
• Delay in webhook delivery (booking webhooks, ACR webhooks)
• Creating and retrieving account closure requests (ACRs)
• Retrieving information about an account

Expected Customer Impact:
• Missing ability to send payments, retrieve account balance, trigger account closure request,
display account details
• Card payments will be declined if authorization falls into certain moment of maintenance

Impacted endpoints:
• /v1/accounts/{account_id}/balance
• /v1/persons/{person_id}/accounts/{account_id}
• /v1/accounts/{account_id}/bookings
• /v1/accounts/{account_id}/reservations
• /v1/accounts/{account_id}
• /v1/account_closure_requests
• /v1/account_closure_requests
• /v1/account_closure_requests/{account_closure_request_id}
• /v1/persons/{person_id}/accounts/{account_id}

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Dec 7, 16:06 CET
The personal identification and business identification Service will be impacted due to scheduled IDnow release deployment on 14th December at 06:00 CET involving a downtime of approx. 1 hour on production environment.

The IDnow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent).

Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDnow.

In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline.
Posted on Nov 26, 12:17 CET
Past Incidents
Dec 7, 2021

No incidents reported today.

Dec 6, 2021
Completed - The scheduled maintenance has been completed.
Dec 6, 18:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 CET
Scheduled - A Planned Partial Outage Maintenance GET endpoints API Services has been scheduled on 06.12.2021 on sandbox environment in order to improve the quality of service.

Expected Partner Impact:
• Temporary unavailability on GET endpoint (list below).
• Also short delays in API response time and a brief periods of HTTP 500 responses is expected.

Expected Customer Impact:
N/A – as it is on Sandbox environment

Impacted endpoints:
• /v1/accounts/{account_id}/balance
• /v1/persons/{person_id}/accounts/{account_id}
• /v1/accounts/{account_id}/bookings
• /v1/accounts/{account_id}/reservations
• /v1/accounts/{account_id}
• /v1/account_closure_requests
• /v1/account_closure_requests
• /v1/account_closure_requests/{account_closure_request_id}
• /v1/persons/{person_id}/accounts/{account_id}

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Dec 6, 17:10 CET
Resolved - The unplanned partial outage for Partner Support Ticket Creation (via Email services) has been resolved

In case of any questions or concerns, please contact the incident management team through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 6, 17:49 CET
Update - The unplanned partial outage for Partner Support Ticket Creation (via Email services) has been mitigated.

Services are actively being monitored to ensure tickets from all previously impacted support email addresses are being generated under normal parameters.

In case of any questions or concerns, please contact the incident management team through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 4, 15:50 CET
Update - The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.

Emails sent to incidents@solarisbank.de are now generating tickets.

A fix was applied for support@solarisbank.de and bkyc@solarisbank.de for delays in email and ticket generation. The services are actively being monitored and mitigation actions will be applied if the issue reoccurs.

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact the incident management team through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 3, 21:35 CET
Update - The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.

Emails sent to support@solarisbank.de and bkyc@solarisbank.de are generating support tickets however Partners may experience delays in receiving email ticket creation confirmation responses and email comment updates.

Emails sent to incidents@solarisbank.de are no longer generating tickets.

Cleanup actions are being performed in order to fix the remaining impact.
We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact the incident management team through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 3, 15:56 CET
Monitoring - Update:

A fix has been implemented by Solarisbank engineers and emails sent to support@solarisbank.de and bkyc@solarisbank.de are generating support tickets as expected. The email processing queues are being monitored in order to ensure everything is working under normal parameters.

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact the incident management team through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 2, 19:00 CET
Update - The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.

Update:

- The issue with older cases being reopened for support@solarisbank.de has resurfaced and a new fix is in the process of being developed. Partner Jira needed to be restarted in order to clear the queue of old cases. Monitoring is being applied to see if duplicate cases are still being reopened.
- Partners or Vendors attempting to submit tickets via support@solarisbank.de, bkyc@solarisbank.de and (newly identified) ops-payments@solarisbank.de (but not limited to these addresses), may continue to experience delays.
- incidents@solarisbank.de, is not identified to be impacted by this outage

We apologize for any inconveniences this outage may have caused.
Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.

In case of any questions or concerns, please contact through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 2, 15:07 CET
Update - The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.

Update:

- A workaround was implemented for partners that submitted tickets via support@solarisbank.de in order to fix older cases being reopened.
- Partners or Vendors attempting to submit tickets via support@solarisbank.de, bkyc@solarisbank.de and (newly identified) ops-payments@solarisbank.de may continue to experience delays.
- Other support emails, such as incidents@solarisbank.de, are not identified to be impacted by this outage.

We apologize for any inconveniences this outage may have caused. Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.

In case of any questions or concerns, please contact through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 2, 13:17 CET
Investigating - An unplanned partial outage for Partner Support Ticket Creation (via Email services) has been identified.
Partners attempting to submit tickets via support@solarisbank.de and bkyc@solarisbank.de may experience delays in ticket creation or receive notifications of older cases being re-opened.

Other support emails, such as incidents@solarisbank.de, are not identified to be impacted by this outage.

We apologize for any inconveniences this outage may have caused. Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.

In case of any questions or concerns, please contact through our dedicated ticketing platform: https://support.solarisbank.de/servicedesk/customer/portal/16/create/123
Dec 2, 12:33 CET
Dec 5, 2021

No incidents reported.

Dec 4, 2021
Dec 3, 2021
Dec 2, 2021
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:01 CET
Scheduled - The personal identification and business identification Service will be impacted due to scheduled IDNow release deployment on 25th November at 06:00 CET involving a downtime of approx. 1 hour on production environment.

The IDNow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent).

Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDNow.

In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline.
Nov 18, 17:17 CET
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - The incident affecting our Identification Services is resolved. Our service is working as expected now.

If we can assist you with anything in relations to this incident, let us know at incidents@solarisbank.de.
Nov 23, 12:47 CET
Monitoring - We have received a confirmation from IDnow that a fix has been implemented.

We checked this on our end, we could see successful calls to our identification service.

We are monitoring the results.
For concerns and questions feel free to reach us out at incidents@solarisbank.de
Nov 23, 11:45 CET
Investigating - One of our identification provider IDnow is experiencing degraded performance.

This incident affects: Ident Centers (Ident Center Bucharest, Ident Center Leipzig, Ident Center Munich, Ident Center Schwerin, Ident Center Berlin, Ident Center Dresden, Ident Center Paris) and Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent).

Users/Partners may experience impact such as:
- trying to initiate a new IDnow identification will result in a generic error
- general Application slowness during the identification process with IDnow
- unable to reach IDnow Agents
- increased API response times
- 5xx's being returned on the below endpoint for our identification services only for IDnow:
PATCH /v1/persons/{person_id}/identifications/{id}/request

To understand more about the endpoint please check our public documentation:
https://docs.solarisbank.com/core/api/v1/#2IMLq1eN-patch-request-person-identification

We are working closely with our provider to have this mitigated as soon as possible. For concerns and questions feel free to reach us out at incidents@solarisbank.de
Nov 23, 10:57 CET
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:02 CET
Scheduled - The personal identification and business identification Service will be impacted due to scheduled IDNow release deployment on 23rd November at 06:00 CET involving a downtime of approx. 1 hour on production environment.

The IDNow maintenance will affect: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent).

Partners will not be able to create business identifications and the person onboarding services since both of these call person-identification via IDNow.

In case of urgent issues during the maintenance window, please call the 24x7 Incident Management hotline.Identification
Nov 9, 14:55 CET