All Systems Operational

About This Site

At Solarisbank, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance contact us at incidents@solarisbank.de.

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Sunday, 20th of February 2022 at 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de
Posted on Jan 17, 11:16 CET
On Sunday, 22nd of May 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de
Posted on Jan 17, 11:31 CET
On Sunday, 24th of July 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de
Posted on Jan 17, 11:32 CET
On Sunday, 23rd of October 2022 from 02:00 until 07:00 for 5 hours, SCHUFA will be undergoing scheduled standard maintenance. The maintenance will have a direct impact on our production environment and we might receive errors on all SCHUFA endpoints, which will concern, e.g.
--> Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts.
--> DiBa: Decoupled Card for Consumers onboarding
--> BankIdent
--> SPay Onboarding
Endpoints affected
--> Person credit record
--> Schufa Identcheck
--> Kontocheck
During the maintenance, partners who have the above mentioned products cannot perform customer onboarding. We will actively monitor our services during the maintenance window and will take appropriate actions in case of any exceptions. In case of any questions feel free to reach out to us at incidents@solarisbank.de
Posted on Jan 17, 11:33 CET
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 CET
Scheduled - A Planned Partial Outage Maintenance for Multiple API Services has been scheduled on our Production environment. This maintenance is needed in order to improve the quality of our services.

All services mentioned in Expected Partner and Customer impact sections may experience intermittent interruptions throughout the maintenance window, lasting for approx. 2 minutes each, which may result in 5xx error messages being returned from our endpoints.

Expected Partner Impact:

Cards:
• account-messages - ability to get messages for Partners
(Solarisbank Internal services will not be able to get, update or create messages)
• Ability to get, update or create account limits for sdd_collection_applications or
sdd_collection_limits
• decoupled-card-dunning - ability to get dunnings

Digital Banking:
• Balance or bookings retrieval (including generation of account statements)
• Delay in webhook delivery (booking webhooks, ACR webhooks)
• Currency Exchanges
• Creating and retrieving account closure requests (ACRs)
• Retrieving information about an account
• Initiation of payments (SEPA Credit Transfer, SEPA Direct Debit), including reservations

Identity:
• Delay in having accounts being opened, however no 5xx error messages will be returned on
external endpoints

Lending:
• Identification origination (fronting loans)

Expected Customer Impact:

Cards:
• Card payments will be declined if authorization falls into certain moments of the maintenance

Digital Banking:
• Limited availability to send payments, perform top-up settlements, money transfers, retrieve
account
balance, trigger account closure request, display account details and make currency
exchanges
• Virtual IBAN management
• Reference accounts

Lending:
• Freelancer credit line
• Fronting loans

Impacted endpoints:

Cards:
• All endpoints mentioned in the API documentation:
https://docs.solarisbank.com/sbdf35fw/api/v1/#5dSIS4pN-cards

Digital Banking:
• All endpoints mentioned in the API documentation will be available with minimum
experienced service degradation, except for information about: GET account postings,
reservations and balance related endpoints (which will be unavailable):
https://docs.solarisbank.com/core/api/v1/#6f8mOLcm

Lending:
• GET v1/consumers/persons/{person_id}/fronting_loans/{loan_id}
• GET /v1/businesses/{business_id}/fronting_loans/{loan_id}

Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. We apologize for any inconveniences this planned maintenance may cause.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Dec 30, 12:43 CET
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.