OUTAGE ON CARDS AUTHORIZATION SERVICES

Incident Report for Solaris

Resolved

We had experienced issues with the card authorisation service on 15th April at 11:30 CEST. The fix was applied for the outage on the cards processing provider side and the services were restored on 15th April at 12:30 CEST. The services was monitored for some time after the fix was implemented and all operations were running within normal service levels.

Partner Impact Resolution: Virtual card endpoint consumers will no longer receive high error rates on the below mentioned endpoint and users facing transactions refusals when using their physical cards (withdrawals or payments) was also restored.

- /v1/cards/{id}/virtual_card_requests

Customer Impact Resolution: Customers no longer experience issues with card details, such as card number, card expiry date, and CVV not being retrievable and while performing online/offline transaction using their cards

API Reference Documentation: To understand more about the previously impacted endpoint/s please read the following public documentation: https://docs.solarisbank.com/sbdf35fw/api/v1/#5dSIS4pN-cards

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted Apr 15, 2022 - 22:27 CEST

This incident affected: Cards.