The unplanned partial outage for Partner Support Ticket Creation (via Email services) has been mitigated.
Services are actively being monitored to ensure tickets from all previously impacted support email addresses are being generated under normal parameters.
A fix was applied for support@solarisbank.de and bkyc@solarisbank.de for delays in email and ticket generation. The services are actively being monitored and mitigation actions will be applied if the issue reoccurs.
We apologize for any inconveniences this outage may have caused.
The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.
Emails sent to support@solarisbank.de and bkyc@solarisbank.de are generating support tickets however Partners may experience delays in receiving email ticket creation confirmation responses and email comment updates.
A fix has been implemented by Solarisbank engineers and emails sent to support@solarisbank.de and bkyc@solarisbank.de are generating support tickets as expected. The email processing queues are being monitored in order to ensure everything is working under normal parameters.
We apologize for any inconveniences this outage may have caused.
The unplanned partial outage for Partner Support Ticket Creation (via Email services) continues.
Update:
- The issue with older cases being reopened for support@solarisbank.de has resurfaced and a new fix is in the process of being developed. Partner Jira needed to be restarted in order to clear the queue of old cases. Monitoring is being applied to see if duplicate cases are still being reopened. - Partners or Vendors attempting to submit tickets via support@solarisbank.de, bkyc@solarisbank.de and (newly identified) ops-payments@solarisbank.de (but not limited to these addresses), may continue to experience delays. - incidents@solarisbank.de, is not identified to be impacted by this outage
We apologize for any inconveniences this outage may have caused. Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.
We apologize for any inconveniences this outage may have caused. Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.
An unplanned partial outage for Partner Support Ticket Creation (via Email services) has been identified. Partners attempting to submit tickets via support@solarisbank.de and bkyc@solarisbank.de may experience delays in ticket creation or receive notifications of older cases being re-opened.
Other support emails, such as incidents@solarisbank.de, are not identified to be impacted by this outage.
We apologize for any inconveniences this outage may have caused. Solarisbank Engineers are working in collaboration with the relevant vendors to restore the impacted services as soon as possible.