All Systems Operational

About This Site

At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.

If you need further assistance, contact us at incidents@solarisgroup.com

Other ? Operational
Cards ? Operational
Digital Banking ? Operational
Lending ? Operational
Payments ? Operational
Identification ? Operational
Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSD2 VENDOR MAINTENANCE Apr 2, 2024 11:00-13:00 CEST
There is a maintenance that is scheduled by our Vendor on 2nd April 2024 from 11:00-13:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Mar 13, 2024 - 10:06 CET
PLANNED MAINTENANCE FOR SOLARIS API SERVICES Apr 5, 2024 22:00 - Apr 6, 2024 00:00 CEST
A Planned Maintenance for Solaris API Services has been scheduled on 5th of April 2024 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Posted on Mar 28, 2024 - 09:39 CET
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Resolved - A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels.

Partner Impact Resolution:

• Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.

Customer Impact Resolution:

• Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications.

Impacted endpoints:

• GET /v1/accounts/{id}
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get
https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 27, 06:26 CET
Investigating - An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible.

Partner Impact:

• Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.

Customer Impact:

• Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications.

Impacted endpoints:

• GET /v1/accounts/{id}
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get
https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 27, 02:54 CET
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 22, 10:19 CET
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 CET
Scheduled - There is a maintenance that is scheduled by our Vendor on 25th March 2024 from 00:00-03:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services

Customer Impact:

• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible

API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:

https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
https://my.solarisbank.de/faq

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Mar 13, 10:04 CET
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CET
Scheduled - A Planned Maintenance for Solaris API Services has been scheduled on 24th of March 2024 between 22:00 - 23:59 CET.

The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.

Expected Partner Impact:

• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window

Expected Customer Impact:

• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

https://docs.solarisgroup.com/api-reference/

We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 7, 15:04 CET
Mar 24, 2024
Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 01:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 CET
Scheduled - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 19th March 2024 from 01:00 CET until 01:30 CET and users will be unable to perform any SEPA Instant payments.

Partner Impact:
Partner will be unable to create payment and 5XX errors for SEPA Instant Credit Transfer API endpoint will be observed

Customer Impact:
Customers would not be able to create SEPA Instant Credit Transfer during the maintenance window.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 15, 11:47 CET
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 CET
Scheduled - We would like to inform you about a planned maintenance for device monitoring where partners might experience service disruption during maintenance time.

Partner Impact:
• Partners might experience 5xx errors for different device monitoring services.

Customer Impact:
• Customers might see errors while using services which is related device monitoring services and this may interrupt customers on-boarding.

Impacted services:

• Creation of device consent
• Update of device consent
• Providing device activity on app login

Impacted Endpoints:

• POST /v1/persons/{person_id}/device_consents
• PATCH /v1/persons/{person_id}/device_consents/{device_consent_id}
• POST /v1/persons/{person_id}/device_activities


Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring


We apologize for any inconveniences this outage may have caused.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

Mar 13, 09:24 CET
Completed - The scheduled maintenance has been completed.
Mar 17, 03:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 03:00 CET
Scheduled - A Planned Maintenance by one of our SEPA Instant provider has been scheduled on production environment on 17th March 2024 from 03:00 CET until 03:30 CET and users will be unable to perform any SEPA Instant payments

Partner Impact:
Partner will be unable to create payment and 5XX errors for SEPA Instant Credit Transfer API endpoint will be observed

Customer Impact:
Customers would not be able to create SEPA Instant Credit Transfer during the maintenance window.

Impacted Endpoints:
• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Feb 20, 15:27 CET
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - An unplanned Partial Outage which was identified to be impacting Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET was found to be related to the high number of rejections on TIPS end responsible for settling transactions. We have mitigated the issue but the exact cause of the issue is yet to be ascertained.

This incident is resolved. No further updates will be provided.

Partner Impact Resolution :

• For Outgoing SEPA Instant transfers -> Partners will no longer receive an increase in ‘INSTANT_SEPA_CREDIT_TRANSFER_FAILED’ webhook message event type
• For Incoming SEPA Instant transfers -> Partners should now observe a decrease in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant

Customer Impact Resolution :

• Customers navigating in the partner applications are able to perform outgoing SEPA Instant transfer without being presented with an error message within ~10 seconds after initiating the transfer

Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services.

Previously Impacted Endpoints :

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation : To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 15, 01:13 CET
Identified - An unplanned Partial Outage has been identified to be impact Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET. Some transfers are processed successfully however an intermittent pattern of errors was detected. We are working together with our Instant Payment provider in order to restore the impacted services as soon as possible.

Partner Impact:

• For Outgoing SEPA Instant transfers -> Partners will receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type
• In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Customer Impact:

• Customers navigating in the partner applications to perform an outgoing SEPA Instant transfer may be presented with an error message within ~10 seconds after initiating the transfer. There would be no evident error messages for expected incoming SEPA instant transfers arriving from customers of other banks

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted Endpoints:

• POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post
https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 14, 19:37 CET
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 CET
Scheduled - A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.

Partner impact:

• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services

Customer Impact:

• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces

Impacted endpoints:
(may not be limited to)

• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get

We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Mar 12, 10:50 CET