All Systems Operational
About This Site
At Solaris, we believe that when you succeed, we succeed. That’s why we take disruptions to your business very seriously, and are constantly trying to ensure that everything is running smoothly. We use this status page to always keep you updated about any maintenance activities or incidents impacting our products.
If you need further assistance, contact us at incidents@solarisgroup.com
Other
?
Operational
Cards
?
Operational
Digital Banking
?
Operational
Lending
?
Operational
Payments
?
Operational
Identification
?
Operational
Authentication
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PLANNED MAINTENANCE FOR SOLARIS API SERVICES
Apr 28, 2024 22:00 - Apr 29, 2024 00:00 CEST
A Planned Maintenance for Solaris API Services has been scheduled on 28th of April 2024 between 22:00 - 23:59 CET.
The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.
Expected Partner Impact:
• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window
Expected Customer Impact:
• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 22, 2024 - 12:51 CEST
The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.
Expected Partner Impact:
• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window
Expected Customer Impact:
• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applications
API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 22, 2024 - 12:51 CEST
PSD2 VENDOR MAINTENANCE
Apr 29, 2024 00:00-03:00 CEST
There is a maintenance that is scheduled by our Vendor on 29th April 2024 from 00:00-03:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services
Customer Impact:
• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible
API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 15, 2024 - 09:44 CEST
Customer Impact:
• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible
API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 15, 2024 - 09:44 CEST
IDnow Planned Maintenance
Apr 30, 2024 01:00-02:30 CEST
A Planned Maintenance by one of our identification service provider IDNow has been scheduled on production environment in order to deploy a new release during the mentioned timeframe.
Partner impact:
• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints:
(may not be limited to)
• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 17, 2024 - 10:35 CEST
Partner impact:
• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available
• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification services
Customer Impact:
• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfaces
Impacted endpoints:
(may not be limited to)
• POST /v1/persons/{person_id}/identifications
• POST /v1/persons/{person_id}/identification_sessions
• GET/v1/persons/{person_id}/identifications/{id}/idnow_attempts
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post
• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get
We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 17, 2024 - 10:35 CEST
PSD2 VENDOR MAINTENANCE
Apr 30, 2024 14:00-17:00 CEST
There is a maintenance that is scheduled by our Vendor on 30th April 2024 from 14:00-17:00 CET. The planned maintenance will affect the availability of our PSD2 ready solution for PSD2 Third Party Services
Customer Impact:
• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible
API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 23, 2024 - 10:31 CEST
Customer Impact:
• Customers attempting to use certain PSD2 functionalities, such as authorising PSD2 transactions via Third Party applications will be unavailable
• Payments initiated via Third Party Providers will not be possible
API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation:
• https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey
• https://my.solarisbank.de/faq
We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities by our vendors are required in order to maintain a high standard for the quality of services offered by Solarisbank.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted on Apr 23, 2024 - 10:31 CEST