A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels.
Partner Impact Resolution:
• Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.
Customer Impact Resolution:
• Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications.
Impacted endpoints:
• GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Mar 27, 2024 - 06:26 CET
Investigating
An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible.
Partner Impact:
• Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.
Customer Impact:
• Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications.
Impacted endpoints:
• GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer
API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.